To troubleshoot network issues on Surface Dock, see Fix Ethernet connection problems in Windows. Your Surface Dock comes equipped with a standard gigabit ethernet port. Check your audio connectionsĭisconnect and reconnect your audio cables and ensure they are securely connected.ĭisconnect and reconnect your Surface Dock connect cable.Įnsure your speakers are plugged in to an electrical outlet and turned on.įor all other audio issues, see Troubleshoot Surface sound and audio accessories. Note: In some cases, when an audio device like a headset or speaker is connected to the 3.5mm jack, the audio device may not be detected right away. Disconnect the Surface Connect cable, then reconnect it to re-detect audio devices. If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges. For problems charging your connected accessories: If this does not resolve your issue, see Surface battery won’t charge or Surface won’t run on battery for more solutions. If you're using a Surface Dock: If the Surface device battery is empty, first charge it using the power supply that came with the device for a few minutes before trying to charge with the Surface Dock again. Problems charging with Surface Dock For problems charging your Surface: If your monitor won’t project to a second screen, check your display adapter and cables. For more info on troubleshooting your external monitor, go to Trouble connecting Surface to a second screen. Surface Dock isn't connecting to your external monitor Surface Dock isn't connecting to your external monitorĪudio problems while connected to the Surface dock For more info, see Install Surface and Windows updates. Before you begin troubleshootingįirst, to make sure your Surface is working properly, get the latest updates. Microsoft reserves the right to modify or discontinue offers at any time.If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Price adjustment will be provided in same manner as purchase method. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. For purchases made at Microsoft Store, contact customer service at 87 with order number and any other information requested by a representative. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. Business, commercial, and reseller customers not eligible. Excludes Surface Hub, HoloLens, and Windows DevKit. Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”).See applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time. Limited to 5 physical product returns total per eligible customer per purchase. Not available for purchases by reseller customers. Return process must be started within 60 days after customer receives the product. Returns: Available with eligible physical products purchased from Microsoft Store in select markets.
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